FAQ
Frequently Asked Questions
Clear answers about PathLuma, fees, hospital access and clinical boundaries.
Clear answers
These answers describe PathLuma’s general model. Case-specific details are confirmed separately.
01Is PathLuma a hospital or medical provider?+
No. PathLuma is an international patient coordination and healthcare-navigation service. Diagnosis, prescriptions, procedures and treatment decisions are provided by qualified healthcare institutions and licensed physicians.
02Do you receive referral commissions from hospitals or physicians?+
No. PathLuma does not accept referral commissions from hospitals or physicians. Our coordination and support fees are paid by clients.
03Are PathLuma fees the same as medical fees?+
No. PathLuma service fees are separate from hospital, physician, diagnostic and treatment charges. Whenever practical, provider charges are paid directly to the relevant institution.
04Do I need to send my full medical records with the first inquiry?+
No. The public form only asks for basic contact and planning information. If detailed records are needed, we will explain what is relevant and use a separate process.
05Can you guarantee access to a specific doctor or hospital?+
No. Access depends on provider acceptance, appointment availability, clinical appropriateness and institutional policy. We coordinate possibilities but do not guarantee acceptance.
06Do you work only with partner hospitals?+
We do not imply partnerships that do not exist. We may help patients access or coordinate with suitable hospitals and physicians based on case needs and availability.
07Should I choose a public or private hospital?+
It depends. Public tertiary hospitals may have greater subspecialty depth for complex disease. Private or international settings may offer easier scheduling and language support. The right choice depends on the case.
08Can you arrange health checks for people already visiting China?+
Yes. We can coordinate preventive screening around the city, dates, time available, budget and priorities. Actual tests and charges are determined by the medical institution.
09What if a health check finds something abnormal?+
PathLuma can coordinate specialist review, further diagnostics and hospital access if needed. This continuity is a core part of the service.
10How quickly can I see a specialist?+
Timing varies by specialty, physician, hospital, urgency, record readiness and consultation format. We do not promise a fixed timeline until it is confirmed for the case.
11Do you guarantee treatment outcomes?+
No. Medicine involves uncertainty. PathLuma does not guarantee diagnosis, admission, treatment eligibility, recovery or any clinical outcome.
12Is PathLuma an emergency service?+
No. If you may be experiencing an emergency, contact local emergency services or the nearest appropriate facility immediately.
Still uncertain?
Start with a basic inquiry.
You do not need to commit to travel or upload full medical records.