PathLuma Health (“PathLuma”, “we”, “us” or “our”) respects your privacy. This policy explains the information we may collect, why we collect it, how it may be used and shared, and the choices available to you.
1. Information we may collect
When you use our website or contact us, we may collect your name, country or region, email, telephone or messaging contact, preferred language, intended city and travel dates, service requested, a general description of your needs, communications with us, and basic technical or analytics information.
At the initial inquiry stage, we do not encourage submission of full medical records, imaging, pathology files, passport copies or other highly sensitive documents through the public website.
2. Medical and health information
Medical and health information may be considered sensitive personal information. If detailed records are required for case preparation, specialist review or hospital coordination, PathLuma may request them through a separate process and seek any notice or consent required by applicable law.
We seek to collect only information reasonably necessary for the requested service.
3. How we use information
We may use information to respond to inquiries, determine the requested service, coordinate appointments or services, prepare records for authorized review, communicate with healthcare providers where authorized, arrange interpretation, support clients, process service payments, comply with legal obligations, maintain security and improve our services.
We do not sell personal information to advertisers.
4. Sharing information
Where necessary to provide a requested service, information may be shared with hospitals, physicians, diagnostic facilities, interpreters, service providers supporting coordination or secure technology, payment providers, professional advisers, or authorities where disclosure is legally required. We seek to limit disclosure to what is reasonably necessary.
5. International and cross-border data
PathLuma serves international patients. Depending on the location of the patient, PathLuma personnel, service providers and healthcare providers, information may be processed or transferred across borders. Where required, appropriate notice, separate consent or other safeguards should be completed before such transfers.
6. Sensitive information and consent
Where applicable, PathLuma may request separate consent before processing sensitive medical or health information and explain why it is needed, how it will be used, who may receive it, how long it may be retained and material processing risks.
7. Security and retention
We seek to use administrative, technical and organizational safeguards appropriate to the sensitivity of the information, which may include access controls, role-based permissions, secure communication, encryption where appropriate, limited retention and separation of public inquiries from detailed medical-record workflows. No online system can guarantee absolute security.
We retain information only as reasonably necessary for providing services, maintaining records, fulfilling legal obligations and handling disputes or claims.
8. Your rights
Depending on applicable law, you may have rights to request access, correction or deletion; withdraw consent where processing is based on consent; or request information about our handling practices. Some records may need to be retained where required by law.
9. Cookies and analytics
Our website may use cookies or similar technologies for essential functionality, security, traffic measurement, analytics or attribution. Where required, preference controls may be provided.
10. Children
Our services are primarily intended for adults. Where services involve a minor, consent from a parent or legal guardian may be required.
11. Third-party websites
We may link to hospitals or other independent third parties. PathLuma is not responsible for their privacy practices.
12. Changes and contact
We may update this policy when services, technology or legal obligations change. Privacy questions may be directed to hello@pathlumahealth.com.