These Terms govern use of PathLuma Health’s website and coordination services. By requesting or purchasing a PathLuma service, you agree to the applicable terms presented to you.
1. Nature of services
PathLuma provides non-clinical international patient coordination and healthcare-navigation services. These may include initial coordination, record organization, translation, hospital and physician coordination, Second Opinion coordination, scheduling, interpretation, health-check coordination, travel-related healthcare support and follow-up coordination. PathLuma is not a medical provider.
2. Clinical services
Hospitals, physicians, laboratories, imaging centers and other healthcare providers are independent and responsible for their own diagnosis, advice, tests, prescriptions, procedures, treatment and professional conduct. PathLuma does not control independent clinical decisions.
3. Independent fee structure
PathLuma does not accept referral commissions from hospitals or physicians. Our fees are charged for coordination and support. Where practical, PathLuma fees are paid to PathLuma and medical fees directly to the provider. The applicable PathLuma fee should be disclosed before purchase.
4. Indicative pricing
Website prices described as “typical planning range,” “from” or “estimated” are informational only. Final pricing may depend on specialty, physician, hospital, complexity, city, duration, interpretation and provider charges. No service is confirmed until scope and price are communicated.
5. Availability
Hospital and physician access is subject to provider acceptance, appointment availability, clinical appropriateness, scheduling and institutional policy. PathLuma cannot guarantee access or admission.
6. Second Opinions
PathLuma coordinates the administrative process. The medical opinion is provided by the reviewing physician or institution and may change after physical examination or additional testing.
7. Medical and travel costs
Unless specifically stated otherwise, PathLuma fees exclude hospital charges, physician fees, surgery, medication, laboratory testing, imaging, hospitalization, anesthesia, pathology, devices, rehabilitation, airfare, visas, hotels, meals, transportation, insurance and personal expenses.
8. Patient information
Patients are responsible for providing information that is accurate and complete to the best of their knowledge. Missing or inaccurate information may affect the usefulness of review or coordination.
9. Cancellations and refunds
Terms vary by service. Once work begins, amounts relating to completed coordination, translation or third-party services may be non-refundable. Provider payments are subject to the provider’s own policy. Specific terms should be disclosed at purchase.
10. Outcomes and emergencies
PathLuma does not guarantee diagnosis, treatment eligibility, admission, results, recovery or absence of complications. PathLuma is not an emergency service; urgent needs should be directed to appropriate local emergency services.
11. Intellectual property and privacy
Unless stated otherwise, website content and branding are owned by or licensed to PathLuma and may not be commercially reproduced without authorization. Personal information is handled under our Privacy Policy and applicable law.
12. Final contracting terms
The contracting entity, governing law, dispute-resolution process and registered business details must be specified before PathLuma accepts paid commercial orders. A separate written service agreement takes precedence where inconsistent with these general Terms.